Work Portfolio
Experience: 18 Years
As a Product Lead with strong expertise in IT Infrastructure, Virtualization, Cloud Engineering, and Network Security, I drive end-to-end technology operations to support seamless product development and delivery. I manage global virtual datacenters and developer/tester workstations, ensuring high-performance environments across Windows, Linux, Citrix, and VMware ecosystems.
I lead the design, deployment, and optimization of cloud infrastructure across AWS and Azure, achieving high availability, scalability, and cost efficiency for both private and public clouds. By implementing multi-cloud strategies, I have modernized enterprise IT landscapes and improved business agility.
In IT operations, I focus on secure, reliable, and automated processes, integrating monitoring, patching, and compliance frameworks to strengthen network and data security. Through stakeholder collaboration and cross-functional leadership, I align technology solutions with business goals, enabling innovation, faster release cycles, and improved service delivery.
My leadership ensures continuous scalability, flexibility, and security, while enhancing product performance, reducing operational risks, and driving successful business outcomes.
As an IT Administrator, I managed the installation and configuration of new servers, operating systems, and Active Directory (AD) environments, including Group Policy Objects (GPO), updates, and user account permissions. I administered IIS web hosting, configured SSL certificates, and ensured the protection and backup of SQL databases for business-critical applications.
I maintained efficient data storage and retrieval systems, updated website content and links, and resolved internet connectivity issues to ensure uninterrupted operations. To strengthen security, I implemented firewalls, encryption protocols, and best practices to safeguard websites and sensitive business information from cyber threats.
Through proactive IT management and robust infrastructure support, I contributed to secure, reliable, and optimized IT operations, enabling seamless business continuity and user productivity.
As a customer service engineer specializing in IT infrastructure, I monitored and maintained the performance of physical and virtual servers, ensuring peak efficiency and reliability. I proactively identified and resolved hardware and software issues, minimizing downtime and improving system stability.
I supported the deployment and integration of new applications, ensuring seamless functionality within the existing infrastructure. My responsibilities also included providing timely technical support, troubleshooting performance issues, and ensuring high availability of IT services.
By delivering a strong focus on customer service excellence, I enhanced IT operations, improved user experience, and contributed to reliable business continuity.
As an IT Support Engineer, I provided technical assistance and troubleshooting for hardware, software, and network systems, ensuring minimal disruption to daily operations. I was responsible for the installation, configuration, and maintenance of IT infrastructure, including workstations, servers, and network devices.
I managed software updates, security patches, and user account configurations, maintaining system reliability and security. Additionally, I delivered timely technical support and customer-focused solutions, ensuring user satisfaction and smooth business operations.
Through proactive issue resolution and system optimization, I contributed to a secure, stable, and high-performing IT environment across the organization.
As a Field Support Engineer, I provided end-user technical support across hardware, software, and network systems. I managed computer assembly, printer support, and peripheral device troubleshooting, ensuring smooth IT operations.
My responsibilities included the installation, configuration, and maintenance of applications, keeping systems secure and up-to-date. I resolved issues related to operating systems, application functionality, and network connectivity, delivering reliable solutions to end-users.
Additionally, I supported employees with application usage, troubleshooting, and software installation, ensuring minimal downtime and optimal system performance.