Areas of Expertise
ü Cloud
Platforms & Solutions: AWS, Azure, IaaS, PaaS, SaaS, DaaS, Cloud
Migration, Multi-Cloud & Hybrid Cloud Solutions.
ü Containers
& Orchestration: Docker Containers, Kubernetes (K8s), Helm, Container
Registry Management, and Microservices Deployment.
ü Automation
& Infrastructure as Code (IaC): Terraform, Ansible, CI/CD Pipelines,
Jenkins, Git, GitHub Actions, and Version Control for Agile Deployments.
ü Monitoring
& Performance Management: Prometheus, Grafana, Datadog, Nagios,
Real-time System Monitoring, Application Performance Optimization, and Incident
Tracking.
ü Virtualization
& Hypervisors: VMware, vCenter, vSphere, vCloud Director, Citrix
XenApp, and End-to-End Virtual Machine (VM) Lifecycle Management.
ü Operating
Systems Management: Windows Server & Linux Administration, Patch
Management, OS Hardening, Configuration Optimization, and Security Updates.
ü Web
Servers & Applications: IIS, Apache, NGINX, WordPress Hosting,
Application Deployment, and High-Availability Web Solutions.
ü Storage
& Backup Solutions: SAN, NAS, Backup & Restore, Disaster Recovery
Planning, and Business Continuity Solutions.
ü IT
Service Management (ITSM): ITIL Framework, ServiceNow,
Incident/Problem/Change Management, and SLA-driven Service Delivery.
ü Customer
& Product Support: End-user Support, Remote Technical Assistance,
Product Support, Troubleshooting, and Service Excellence.
ü Project
& Service Management: IT Service Delivery, Project Execution, Capacity
Planning, SLA Compliance, Cost Optimization, Agile & Waterfall
Methodologies, and Sprint-based Work Models.
ü Consulting
& Strategic Services: IT Strategy Consulting, Business Process
Optimization, Risk & Compliance Advisory, Technology Integration, and
Stakeholder Engagement.