Areas of Expertise

ü  Cloud Platforms & Solutions: AWS, Azure, IaaS, PaaS, SaaS, DaaS, Cloud Migration, Multi-Cloud & Hybrid Cloud Solutions.

ü  Containers & Orchestration: Docker Containers, Kubernetes (K8s), Helm, Container Registry Management, and Microservices Deployment.

ü  Automation & Infrastructure as Code (IaC): Terraform, Ansible, CI/CD Pipelines, Jenkins, Git, GitHub Actions, and Version Control for Agile Deployments.

ü  Monitoring & Performance Management: Prometheus, Grafana, Datadog, Nagios, Real-time System Monitoring, Application Performance Optimization, and Incident Tracking.

ü  Virtualization & Hypervisors: VMware, vCenter, vSphere, vCloud Director, Citrix XenApp, and End-to-End Virtual Machine (VM) Lifecycle Management.

ü  Operating Systems Management: Windows Server & Linux Administration, Patch Management, OS Hardening, Configuration Optimization, and Security Updates.

ü  Web Servers & Applications: IIS, Apache, NGINX, WordPress Hosting, Application Deployment, and High-Availability Web Solutions.

ü  Storage & Backup Solutions: SAN, NAS, Backup & Restore, Disaster Recovery Planning, and Business Continuity Solutions.

ü  IT Service Management (ITSM): ITIL Framework, ServiceNow, Incident/Problem/Change Management, and SLA-driven Service Delivery.

ü  Customer & Product Support: End-user Support, Remote Technical Assistance, Product Support, Troubleshooting, and Service Excellence.

ü  Project & Service Management: IT Service Delivery, Project Execution, Capacity Planning, SLA Compliance, Cost Optimization, Agile & Waterfall Methodologies, and Sprint-based Work Models.

ü  Consulting & Strategic Services: IT Strategy Consulting, Business Process Optimization, Risk & Compliance Advisory, Technology Integration, and Stakeholder Engagement.